Network Maintenance 25/06/2015 22:00 - 26/06/2015 06:00
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Thursday, 25th June, 2015
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10:49am
Following the network issues experinced this week, we have received the following notification from our datacentre. This will only affect our Lodon hosted accounts and does not affect those customers still on our Orlando based server, or our AWS monitoring system.
Start Time: 25 June 2015 - 22:00
Completion Time: 26 June 2015 - 06:00
Reason for Maintenance:
On 23 June 2015, router ixn-jedge-02 suffered a switching failure. All traffic through the router was looped causing severe packet loss to our internal network.
Switching the router to a passive mode returned our network to normal functioning.
We have agreed with Juniper JTAC that the next course of action will be to replace the router as the issues we saw may be indicative of an underlying hardware fault.
Impact:
We do not expect to see any interruption to services while the router is installed. The router will be introduced to the network in a phased approach with regression steps for each phase.
However, we do expect that some customers may potentially experience short incidents of packet loss while we test the resilience of the network following the new router integration. We will endeavour to keep interruptions, if any, to an absolute minimum.
